FAQS


I have a question - how can I contact you?

Please visit our contact page for the best methods to get in touch with us.

How long will it take to be processed and dispatched?

We appreciate your patience when shopping with us. Orders for available merchandise are typically fulfilled the same business day if the order is received before 3:00pm GMT. We aim to fulfill all orders placed online within 48 hours. Please note that during promotions and public holidays there may be delays in fulfillment. Please see our shipping section below for more information on our shipping policies.

How can I track my online order?

Upon completing the online checkout process you will receive an email with a confirmation of your order that details items ordered, sizes, colors, quantities, and billing and shipping addresses. Once your order has been received by us, confirmed, & dispatched, you will receive another email with your tracking number. If you have further needs before we fulfill your order, always feel free to contact us with questions or concerns.

Can I change my online order once it has been placed?

We do our best to accommodate any changes or cancellations to orders whenever possible. Feel free to contact us with any questions or concerns.

What types of payment does Gatsby accept?

For online orders we accept Visa, MasterCard, American Express, and Discover. 

Do I need to pay tax on my order?

All orders are shipped with an official invoice declaring the exact value of merchandise purchased in British Pound Sterling. Please check your local customs office on importing goods as this will vary country by country and beyond the influence or responsibility of Gatsby for any customs fees or taxes incurred.